How long does it take for you to format my ebook and/or print book?
The following are the expected turnaround times for our formatting services:
- Standard option: within 9 business days** of payment
- Rush job option*: within 4 business days** of payment
All of the files for the order will be sent out at the same time.
If you do not receive your files within the expected time frame, please check your junk/spam folder as they can sometimes get sorted there. If they are not found there, please don’t hesitate to contact us here.
* Rush jobs cost an additional $50-75 USD. (Please note that some books cannot be rushed)
** our business days are typically Monday to Friday
How to calculate the date you should have received the formatted file(s):
Date of payment + 9 days + weekend days = date (Example: Paid on Nov 5 + 9 days = Nov 14 + 4 weekend days = Nov 18) (This is the latest date by which you should receive the formatted files)
If you haven't received the formatted files via email by this date, please do not hesitate to contact us.
(For rush jobs, please use 4 days instead of 9 days)
Of course, we will always try to email you the formatted files as soon as possible.